IT Services, Solutions and Technology (RPO)

Icon Case Studies Rpo 400x400

​From haphazard to structured. How an onsite RPO team saved this client time and money, without compromising quality.

Client Challenge

This world-leading IT services, solutions and technology provider were experiencing several challenges in relation to fulfilling their permanent and contract recruitment needs.

Key challenges included:

  • Ability to hire for challenging and “hard to find” skills in an increasingly competitive hiring market

  • Lack of standardised cost/margin control with recruitment agencies

  • Building an employment brand strategy to attract the best talent

In their endeavour to overcome these challenges, they opted to outsource all permanent and contract recruitment. ManpowerGroup Talent Solutions was selected to implement an onsite team to manage a full Recruitment Process Outsourcing (RPO) solution. This long term collaborative partnership began in 2009.


ManpowerGroup Talent Solutions developed infrastructure and processes to facilitate the effective recruitment of all permanent, contract and temporary staff. Our onsite recruitment team undertook the end to end process – from attraction and assessment through to hiring and on boarding.

Hallmarks of the solution;

  • Innovative attraction/sourcing: multimedia campaigns, campus recruiting, diversity recruitment and employer branding

  • High quality talent pools and “right fit” candidates

  • Implementation of scalable recruitment infrastructure and processes

  • Strong partnerships and integration between the onsite team and client stakeholders

  • Reduction of agency spend through the development of creative sourcing strategies and cost/margin control measures put in place with recruitment agencies

  • Continued development of the client’s employment brand through strategic marketing campaigns, social media and partnership between the onsite team and the client’s global marketing and HR team

  • Development of an international sourcing strategy and channels to meet the ever demanding needs of difficult to fill roles due to growth


This partnership sees enhanced results year on year.

  • Onsite recruitment team averages 200 contract and permanent hires annually

  • Reduced time to fill from 96 days to 37.5

  • Reduced costs by 38%