Global Oil and Gas (MSP)

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Out with the old (underperforming provider), in with the new and improved. How a smooth MSP transition helped exceed savings targets.

Client Challenge

This global Oil & Gas organisation outsourced the management of their contingent workforce to a Managed Service Program (MSP) provider.

A year into their contract they were experiencing several challenges including lack of visibility and consistency of process.

ManpowerGroup Talent Solutions were approached to consult with them on an alternative model.

Over a period of six months we shared deliverables and initiatives of a mature MSP including dashboard reporting, supplier management, how to drive compliance and improvements, best practice and VMS partnership approach.

Solution

Following this period of consultancy, the organisation made the decision to transition program management to ManpowerGroup and end their contractual relationship with the incumbent supplier.

ManpowerGroup commenced a six week implementation of an on-site / off site shared services model. With responsibility for over 250 contractors and >$30 million spend under management, our program manager prepared the organisation for a seamless change process by managing a comprehensive transition-in plan. She also shared valuable insights into lessons learned from previous implementations and how to manage risk.

Over a six week period we;

  • Managed the communication process between the client organisation, incumbent supplier, associates and other suppliers into the program

  • Transitioned over 140 blue and white collar workers across national locations

  • Transitioned over relationships with 10 recruitment suppliers

  • Delivered program training for hiring managers, supplier and associates

  • Established new operating procedures and reporting in partnership with the ongoing vendor management system.

We are responsible for overall program management which includes fulfilment of all new contingent workforce through the recruitment supplier panel, rate card management, on-boarding, payrolling, supplier performance management, reporting and invoicing.

Results

Cost Savings & Cost Avoidance
  • 100% compliance to accurate charge rates

  • Met and exceeded proposed savings targets over the first three years of the contract

Quality
  • All contract roles filled within 10 days by suppliers via the Fieldglass VMS

  • Survey of hiring managers, suppliers and contractors rate the ManpowerGroup MSP as “meets / exceeds expectations”

Risk and Compliance
  • 100% compliance to on boarding requirements

  • 100% compliance of all contractors to statutory requirements