Australian Dairy Industry (MSP)

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Poor productivity and high costs. How implementing an MSP model helped this client boost productivity, improve safety management and lower costs.

Client Challenge

One of Australia’s largest producers and distributors of dairy products, locally and internationally, this client employs over 1,400 permanent personnel nationally and is supported by a large contingent workforce.

Several issues negatively impacted their productivity and increased costs across their business. These included inconsistent and unmonitored use of casual labour, high attrition in the casual labour force, unreliable after hours support, high demand on manager time and significant cost fluctuations. They recognised they needed a partner with the capability to solve these problems.


ManpowerGroup Talent Solutions was entrusted with the supply, management and training of the non-permanent workforce. Via a Managed Services Provider model, at any given time we supplied approximately 350 contingent workers across 32 business streams, at sites in metropolitan and major regional locations and across 5 states and territories.

Further, we managed a panel of suppliers with the overall solution governed by agreed KPIs. As a trusted advisor, our client consults with us to develop new approaches to:

  • Workforce Planning Activities

  • Shift Change Modelling

  • Overtime Management

  • Industrial Relations Management

Our culture of continuous improvement and close relationship led to a request for us to conduct analysis on the impact of shift changes from a cost, contractor satisfaction and industrial relations perspective.


  • Reduced time to fill

  • Cost savings

  • Effective management of sub vendors

  • Improved staff training and development

  • Greater visibility of expenditure

  • Increased worker engagement and retention

  • Reduction in industrial relations issues

  • Improved safety management